Your Name: Jan McCann, Sales Manager & Justin Fox, Manager, Business Development
Business Name: FOX DEN STORE-IT
Address: 3911 N. Hackbarth Rd. Janesville
Phone #: 608-563-5501
Directions & Business hours: M-F 9:00am-6:00pm, Sat 8:00am-11:00am
Hwy 14 west of Janesville, over Rock River, left on Hackbarth Rd.
When was the business started?
We opened for rental on August 3, 2012
Describe your products / services
Our Storage Facility is state of the art with an on site command center and 24hr video monitoring. We have electronic controlled access complete with motion sensor exterior lighting, 100% concrete paved, fenced with an electronic gate.
What do you do, product, service or philosophy, which differentiates you from your competitors?
We offer 12 different sized units from 5’ x10’ up to 15’ x 50’, designed to meet customer storage needs. Many units have wider and higher doors than our competitors. Concrete aisles are double wide to make storing access easier.
How did you get interested and/or started in this business?
We saw a need in the Janesville and surrounding area market for storage of items of personal value. We chose a location that was easily accessible for individuals and businesses, water enthusiasts and near snowmobile trails.
What kind of training or background do you have?
I have over 30 years of experience in customer service and sales, we have received extensive training on video and electronic monitoring.
What have you learned from this business?
We not only need to offer the best facility available but continue to provide services our customers demand.
What are your future plans for your business?
We are expanding services for our rental customers such as wheeled dollys, pallet jacks, etc to aid them in storing. We look forward to future growth in our location.
What or who has had the most influence in the way you do business?
Our clients have influenced us- they deserve and receive top quality service and products that we personally expect. We listen to customer concerns thus we now have larger units for boat, RV storage.
Do you have a favorite saying that applies to your business?
SECURITY is the KEY
What have been some of the challenges you’ve faced and how did you work them out?
The weather this summer was rough on our contractors, we had to work with the direction of the sun! Midway through construction, we realized that we needed to complete a 4th building right away as those larger units were important to our rental base. We delayed opening the entire facility until all areas were ready to go with our Security Standards.
What do you find most rewarding about this type of work?
We strive to answer the needs of residents in our area and want to build lasting relationships with our clients. It was rewarding working with so many local contractors!
What type of customer uses your products / services?
Our customer is anyone that values the items they are storing and desire the security we have available to them.